IMPROVING COMMUNICATION WITH FOREIGN EMPLOYEES

clblame communication problems with foreign expats
It is common knowledge that our nation is a nation ofmerely on the expat’s perceived linguistic
immigrants. Because of being recognized around thedeficiencies totally ignoring or forgetting the fact that
world as being “The Land ofeffective communication is not merely the product of a
Opportunity,” the U.S. has historically been andsterile exchange of language between two people.
continues to be a popular destination for foreignersThere are a lot of subtle but important contributing
wanting to come here to learn English and gainfactors that come into play such as cultural context,
experience working for an American company.linguistic register, collocation, pace of communication,
Historically, many of the associations Americans haveidiom usage, body language cues, and vocal intonation.
had with foreign workers was in the context of themThe first five in that list represent major areas of
working in a physical labor capacity type job but incommunication challenge for almost all non-native
more recent decades, an ever growing number arespeakers of English because they are largely learned
here working in various salaried professional jobthrough authentic experience within that
capacities from engineering to middle management.language’s concomitant cultural and social
While their growing presence in the workforce hascontext rather than from a formal linguistic education
represented an opportunity for American corporateprocess. Although many (though certainly not all)
cultures to gain valuable exposure to alternativeforeign expats working here are able to communicate
non-American approaches to problem solving andfairly competently from a linguistic standpoint, they
thought processes, it has also predictably createdoften can struggle mightily in the other aforementioned
communication problems due in large part to thecommunication areas. There is almost no way that a
obvious linguistic shortcomings of the foreignforeign expat could excel in those other areas of
expatriates but also in significant part due to thecommunication in English that for their American
varying degrees of cultural myopia many of uscounterparts come easily and naturally due to a
Americans sadly suffer from.While it is clear that anylifetime of exposure to English in an American social,
person who is hired on to be a salaried professional incultural, and educational context. It’s quite
an American company should rightfully be expected tounfair to expect that a foreign expat could acquire that
communicate in English competently, it is far too easywith ease, regardless of his level of education in the
to place the burden of responsibility for effectiveEnglish language. If progress is to be made towards
communication exclusively on the shoulders of theresolving these communication barriers, our biased
foreign expat worker. I say this because the line ofconventional notions will need to be reexamined and
reasoning upon which this misplaced accountabilityrefashioned so that accountability is equally distributed.
originates from is overly simplistic. It’s easy to