| Too many managers, employees, franchisees, owners, | | | | providing Harvard Leadership Classes.o ESL |
| and corporate support staff spendfar too much time | | | | Resources, --As the labor pool changes and shrinks, |
| trying to come up with the next great new program, or | | | | wemust address the needs of our people. In many |
| reinventing thewheel. While I'm not an advocate of | | | | cases, that includes teaching the Englishlanguage to |
| stifling creativity or change, execution is the bottomline. | | | | build confidence and advancement opportunities. In |
| Today's "Google" society doesn't want to know | | | | addition to "Daily Dose,"there are a number of products |
| information, just where to find theinformation when it's | | | | and companies to help teach your staff English |
| needed. Here are a few items from my Google file of | | | | including |
| restaurantsuccess:o CHART--The Council of Hotel | | | | Sed de Saber (from Retention Education).o Go To |
| and Restaurant Trainers, --A groupof nearly 500 | | | | (the best in) Class--Companies such as Hard Rock |
| Hospitality Training and HR professionals working to | | | | Café, , |
| enhance the peopleand profitability of its member | | | | Zingerman's Deli, , and 2001 Malcolm Baldrige Quality |
| companies. The group is an unbelievable | | | | Service |
| resourceconsisting of conferences (twice yearly), | | | | Award Winner, Pal's Sudden Service, , all offer classes |
| regional training forums around the country | | | | teaching notonly how they have been successful, but |
| (free), and an e-mail solution exchange.o People | | | | also how to apply the learnings to your business.o |
| Report, --A consortium of restaurant companies | | | | Books/Videos--Ranging from Bob Farell's Give 'em the |
| whoprovide data on recruitment, hiring, training, and | | | | Pickle and FISH to Jim |
| diversity which is compiled and sharedwith members | | | | Sullivan's MYOB, and my own Now That's Quick |
| to allow benchmarking and best practices. Curious | | | | Service That Sells! and Drive-Thru |
| how you are doing onthe "People P&L?" Join | | | | Excellence, there are a number of quality books and |
| People Report to find out.o NRAEF, --The National | | | | videos focused squarely on movingsales and service |
| Restaurant Association Education Foundationsupports | | | | forward. Read/watch them and learn the secrets of |
| everything from ServSafe, ProStart, and the Resource | | | | today's mostsuccessful companies. |
| Center for Workforce | | | | There you have it--the information when you need to |
| Solutions to Daily Dose Language Training and | | | | know it...NOW! |